Showing posts with label Logistics management. Show all posts
Showing posts with label Logistics management. Show all posts

Thursday, September 15, 2011

How To Convince Consumers


If you want to sell, We have to be convincing when you speak. The customer has to say yes to our proposal. Not only in sales but also when speaking in public is necessary to be convincing.
Here are the successful techniques for quickly improving their communication skills.

First of all, take a sheet of paper and answer these questions:

   1. What is the main interest of my party (customer / public)?
   2. What do I get with my operation?
   3. What is the main message I want to communicate?
   4. What are the most important topics I want to exhibit?
   5. With such examples can I explain?

Write it on paper.

If your appointment prior to any customer or prior to a meeting or before a public speech, you do this exercise, you will be able to be more focused and your speech will improve the structure and conduct.

Now take another sheet of paper and write what you want to provoke emotions in the audience or your customer: I give you some examples to be clearer:

    * I would like to arouse enthusiasm among my colleagues and urge them to achieve the objectives.
    * I wish to reassure my new client on my company's new products.
    * I want to win the sympathies of my head to improve my work situation.

An important principle to keep in mind: Depending on the emotions that you will want to lead in the recipient, will change the way you communicate. Depending on what you get from your recipient will change the way you communicate.

Now close your eyes and imagine you are in front of your potential clients or in front of your audience. Imagine the situation as realistically as you can, the place, as you are dressed, the meeting room or conference room. Now think: what is the message I want to communicate at the beginning of my visit or event?

With eyes closed, imagine you say. And then you write that phrase on a sheet of paper.

Now close your eyes and imagine again the situation first with a small but significant change:
What is the final sentence that you would like to say to your potential customer or your audience? Write this as well.

So let's recap, now you should have written (and thus know):

   1. What do your customers or your audience?
   2. What emotions you want to encourage reaching your goals.
   3. The initial message to create interest to you.
   4. The final sentence to be memorable.

Not very true!

Now some self-analysis :) replies to these questions, this time is personal:

How important is for me the subject I have to treat?

What fascinates me the most, what I really care?

What worries me, irritates me most about this topic?

What is for me the most important part of the theme?

There is a personal experience that brings me back to the theme of the speech and that I can somehow tell?

By answering these questions try to be honest with yourself. If you have problems with some of these solve the doubts with the help of other articles of this blog.

The time now is forming the content of the conversation of sale or public speaking. But you have other questions to be answered to improve this content:

    * What are my basic tenets?
    * Like the reason?
    * What topics are most important?

I suggest you spend a lot of time researching and writing the answers. The real juice comes from the answer to these.

So here is a summary schedule your surgery:

   1. Introduction
   2. Description of facts
   3. Theses formulated with personal opinions
   4. Motivation of the thesis
   5. Summary
   6. Concluding sentence.

For effective communication and to be convincing, you should not miss any of the phases described above. And take seriously the answer to the questions. All this will make the process smoother. It will make you appear more secure in front of your customers and your audience and make it more natural.

Tuesday, June 14, 2011

Logistics management in selling online

Logistics management, online business

The online sale is compared, for some features, at a distance sale by mail order.
Indeed, the distance is one of the most ambiguous concepts addressed by those who sell and buy on the Internet, place virtual void all boundaries, becomes suddenly real when a customer makes its call, wherever they live, the goods it has to be delivered, physically!

Consequently, a good logistics becomes critical.
The customer is true, is known in advance and agrees to immediately take advantage of the chosen product. But what is willing to wait? And as the weight on the success of a company will have a duration of this waiting?
Important questions because in my country, the mail-order sales have not been able to dominate just because of the slowness and unreliability of the postal service.
The e-commerce has already come to terms with a certain mistrust of its sales channel, can not afford to disappoint customers about the benefits and services.
The consumer is expected efficiency and quickness and above the agreed delivery times are actually fulfilled.

So how to keep their promises?
First of all a company can not miss a thorough internal logistics plan in time to allow content

    * Check the current availability of the product (preparing research systems and rapid retrieval of goods in warehouses)
    * Give confirmation to the customer.

At this point we will proceed to

    * Return the product,
    * Make delivery directly to you (via specialized transporters).

All these operations, while responding quickly and effectively to the needs of consumers, they also represent, for businesses, a considerable extra cost, especially for goods of low unit value.
Require fundamental stores are always open, select partnerships with reliable partners, good distribution network.
Without neglecting to offer customers the opportunity to inquire at any time, online status of your order, ensuring maximum transparency.

Given the considerable effort required, companies are engaged in the search for optimal solutions that do not involve, however, excessive use of resources.
The direction taken, seems to be that of cooperation and interaction.

We design it, concentrations of merchants online, completely independent from the standpoint of the types of goods proposed, but with a strong standardization of the organizational system.
In this way, while maintaining their special characteristics business, logistics management costs could be reduced by exploiting the high number of daily orders and shipments.

Concerning in particular the voice of freight, one of the most expensive, most efficient solutions are sought.
If there are very few who decide to integrate its own distribution networks within the organization (too expensive), have assumed a central role in the great "express courier.
The belief is that they can ensure, through the experience already acquired and in the established distribution network, an effective service. Often come true strategic partnership between the giants of the "quick delivery" and businesses.

But other cases along the path of cooperation, have been made.

Especially the original German proposal that includes an agreement with oil companies to ensure that customers can pick up your product at the service station where you normally supplies.
More rational instead the idea of ??interacting with the postal delivery services that can rely on a traditional spread throughout the country. Solution that would combine the advantage, benefit for the customer.

Logistics management is certainly not been settled. The experiments are, however, many organic and innovation in order to implement a total area of ??such importance for the future development of e-commerce.

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